Refund Policy 1. General Policy We strive to provide a high-quality gaming experience and support for Land of Empires: Immortal through our website. However, due to the digital nature of the game and related services, all sales and purchases made through our website or associated platforms are generally final and non-refundable. 2. In-Game Purchases If you make purchases within the game (such as virtual goods, currency, or upgrades), these transactions are typically handled through the game developer’s platform (e.g., Google Play Store, Apple App Store). Refund requests for such purchases must be directed to the respective platform’s customer support, as we do not control or process these transactions directly. 3. Exceptions and Considerations While refunds are usually not provided, we may consider refund requests in exceptional cases, such as: Technical issues preventing you from accessing the purchased content. Duplicate or erroneous charges. Other issues that can be reasonably verified and resolved. To request a refund, please contact our support team with detailed information about your purchase and the reason for your request. 4. How to Request a Refund To initiate a refund request, please provide the following details: Your username or account ID associated with the game. Transaction or order number. Date of purchase. Detailed description of the issue. We will review your request promptly and respond with our decision. 5. No Warranty for Third-Party Platforms Please note that purchases made through third-party platforms are subject to their own refund policies and terms of service. We recommend reviewing the policies of the platform where the purchase was made. 6. Changes to Refund Policy We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page and take effect immediately.